Zero defects are possible – we say that over and over again. But when you look into your own everyday life, you quickly realize that reality looks different. The cell phone battery that was empty much too quickly? The washing machine that no longer spins? The car that doesn’t start anymore? We don’t want all that, but we still experience it every day. The battery has to be replaced, the washing machine repaired, the car towed away. Or what happens if metal splinters are found in the herb quark? Nobody wants cuts in the mouth and esophagus.

One thing is certain: not all defects are the same. If I put a pizza in the oven, I have to pay attention to the right temperature and baking time so that it doesn’t burn. If that happens, it’s annoying, but it doesn’t have a bad effect and is relatively easy to correct: I just try it again with the next pizza. However, if the airbag is not triggered in a car accident, such an defect already has a completely different quality. Because this is about people’s lives. It is clear that in some cases there must be no room for defects.

We experienced an extreme example on January 28, 1986, when the Challenger space shuttle exploded. The worst thing about this event was that all the mistakes that led to this explosion were known beforehand. A defective sealing ring between two segments of a solid rocket had set the deadly chain reaction in motion. A “will work” mentality on the part of the engineers led to the space shuttle launching anyway. The result: seven deaths, billions in costs and, ultimately, the entire aerospace industry was thrown back by years.

Fortunately, such an accident does not happen often, but it illustrates the impact it can have if defects are not prevented. Who doesn’t want to live in a world where all products work as expected? We all want to be sure that the rope does not break during bungee jumping, that there are no glass splinters in our food or that our brakes work properly.

The fact is: defects are omnipresent and it is hard to believe that one day there will only be faultless products. But what is stopping us from taking the next step towards zero-defect production? We say: Nothing. We just have to do it.

And what next? With the right approach, the right software and the right attitude, our vision of defect-free products is realistic. To support this, we have written a whitepaper to help you take this first step. Interested? Here you can download it for free. We hope you enjoy reading it and look forward to feedback and lively discussions – so please share your opinion about our whitepaper and our vision.

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